Terms of Service

Last updated: 17 October 2026

1. About us

This website is operated by Ozzies LSA, trading as Ozzie’s Natural Treats. Throughout these terms, “we”, “us” and “our” refer to that business.

Business address: Ozzies Natural Treats 
Email: ozzieslsa@gmail.com

Our online store is hosted by Shopify, which provides the ecommerce platform through which we sell our products.

These terms apply to consumer purchases made through our website.

2. Using our website

You agree to use our website lawfully. You must not misuse the website, introduce malicious software, attempt unauthorised access or interfere with its operation.

When placing an order, you must provide accurate contact, delivery and payment information and be authorised to use the payment method provided.

3. Our products

We aim to describe and photograph our products accurately.

Natural dog treats may vary in size, shape, colour, texture and smell. Photographs are illustrative, and individual pieces may differ. These natural variations do not affect your rights if a product is faulty, unsafe or does not match its description.

Where a product is sold by weight, the stated quantity relates to its weight rather than the number of pieces, unless the listing says otherwise.

Product information and availability may change. Changes will not alter an order we have already accepted without your agreement.

4. Feeding and product suitability

Our dog treats and pet food products are intended for animal consumption only.

Please read the ingredients, feeding guidance, storage instructions and any age or size recommendations before use. Choose treats appropriate for your dog’s size, age, chewing behaviour and dietary requirements.

Always supervise your dog when feeding treats or chews, provide fresh drinking water and remove pieces that could present a choking risk. Unless labelled as a complete food, treats should be fed as part of a balanced diet.

If your dog has allergies, a medical condition or a prescribed diet, seek advice from your vet before introducing a new product. Contact us before ordering if you need further ingredient or allergen information.

These precautions do not limit our responsibility to supply safe products that match their description.

5. Orders and acceptance

After you place an order, we will send an acknowledgement confirming that we have received it. This acknowledgement does not mean we have accepted your order.

Your order is accepted, and a contract is formed, when we send a dispatch confirmation.

If we cannot accept or fulfil your order—for example, because an item is unavailable or there is an obvious pricing error—we will contact you promptly. Any payment taken for an order we do not accept will be refunded.

We will not substitute a product without your agreement.

6. Prices and payment

Prices are displayed in pounds sterling and include VAT where applicable.

Delivery charges and any other applicable charges will be shown before you complete your purchase.

Payment must be made using a payment method offered at checkout. Price changes made after we accept your order will not affect that order.

If we discover a pricing error before accepting your order, we will explain the correct price and give you the choice of proceeding or cancelling for a refund.

7. Delivery

Available delivery options, charges and estimated times are displayed at checkout or in our Shipping Policy.

Unless we agree a different delivery period with you, we will deliver your goods within 30 days of accepting your order.

Please check your delivery address carefully. If an incorrect address prevents delivery, contact us promptly. Any reasonable additional delivery charge will be explained and agreed with you before redelivery.

We remain responsible for goods until they are delivered into your physical possession, or that of a person you identify to receive them, other than the carrier.

If an order is delayed, missing or damaged in transit, please contact us. We will investigate with the delivery provider and arrange a resolution in accordance with your statutory rights.

8. Cancellations, returns and refunds

Please read our Returns and Refund Policy for details of how to cancel an eligible order, return goods or report a problem.

For eligible online purchases, you generally have 14 days after receiving the goods to tell us you wish to cancel, followed by another 14 days to return them.

Certain exceptions apply, including goods liable to deteriorate or expire rapidly and qualifying sealed goods that become unsuitable for return for health protection or hygiene reasons once unsealed.

These exceptions do not affect your rights where goods are faulty, damaged or not as described.

9. Discounts and promotions

Any conditions for a discount or promotion, including its expiry date, qualifying products and minimum spend, will be stated with the offer.

Discounts can only be combined where the offer expressly allows it.

Changes to or withdrawal of a promotion will not affect an order we have already accepted.

Your statutory rights apply equally to discounted and full-priced goods.

10. Personal information

Our Privacy Policy explains how we collect, use and protect your personal information when you visit our website, contact us or place an order.

11. Website content

Content we own or license—including our branding, photographs, text and designs—is protected by intellectual property rights.

You may use the website for personal shopping purposes. You must not reproduce or use our content commercially without permission, except where permitted by law.

12. Our responsibility to you

We are responsible for foreseeable loss or damage caused by our breach of these terms or failure to use reasonable care and skill.

We do not exclude or limit liability where doing so would be unlawful. This includes liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, and your statutory rights relating to the products we supply.

We supply products under these terms for domestic and private use. We do not accept liability for business losses arising from their use.

13. Events outside our control

If an event outside our reasonable control affects your order, we will contact you as soon as reasonably possible and take steps to minimise the impact.

This does not remove your statutory rights. If there is a substantial delay, you may contact us to discuss cancellation and a refund for goods you have not received.

14. Changes to these terms

We may update these terms from time to time. The version in force when you place your order will apply to that order.

15. Governing law

These terms are governed by the law of England and Wales. If you live elsewhere in the UK, you also retain the protection of any mandatory consumer laws that apply where you live.

You may bring proceedings in the courts of England and Wales or, if you live in Scotland or Northern Ireland, in the courts of that country.

16. Contact and complaints

If you have a question or complaint, please email ozzieslsa@gmail.com with your order number, where applicable, and details of the issue.

We will investigate and work with you to resolve it fairly.