Purchase Options Cancellation Policy

This policy explains how to cancel subscriptions and pre-orders purchased from Ozzie’s Natural Treats. These sections apply only where the relevant purchase option is offered and selected at checkout.

For ordinary one-off purchases, please see our Returns and Refund Policy.

Subscriptions

When you purchase a subscription, you agree to receive recurring deliveries and authorise recurring payments at the price and frequency displayed at checkout.

You can cancel your subscription without a cancellation fee at any time before your next scheduled payment. Cancellation stops future renewals.

To cancel, use the subscription management link in your subscription emails, where available, or email ozzieslas@gmail.com with your name, order number and cancellation request. You do not need to give a reason.

We will confirm your cancellation by email. Cancellation takes effect from the time we receive your request; a delay in our processing it will not create an additional payment obligation.

If a payment has already been taken, contact us promptly. We will stop the associated order where possible and explain any applicable cancellation, return and refund rights. Cancelling future renewals does not automatically cancel an order already placed.

Any options to pause, skip a delivery or change your subscription will be shown in your subscription management area or explained when you contact us.

Pre-orders

A pre-order allows you to purchase a product before it is available for dispatch. The product page and checkout will explain the expected dispatch date and whether payment is taken in full, as a deposit or at a later date.

You may cancel a pre-order before dispatch by emailing ozzieslas@gmail.com with your order number.

For pre-orders cancelled before dispatch, we will refund payments made for the cancelled items, including any deposit, within 14 days of receiving your cancellation request. We will also cancel any outstanding payment for those items.

If your pre-order has already been dispatched, our Returns and Refund Policy applies, including any statutory cancellation rights and relevant product exceptions.

If the expected dispatch date changes, we will contact you with an update and explain your options, including cancellation and a refund.

Refunds and your rights

Refunds will be made to the original payment method without a refund processing fee.

Nothing in this policy limits your statutory rights, including your rights where goods are faulty, damaged or not as described.

Contact us

For help with a subscription or pre-order, email ozzieslas@gmail.com.